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RewardHow to Reach MorosWin From Greece
A question about a bonus, a payout or your documents? At MorosWin Casino we answer in writing, around the clock, and our live chat speaks Greek as well as English, German and Portuguese. We do not run a support phone line, so if a caller claims to be from MorosWin and asks for your password or a payment, hang up and check with the live chat.
Ways to Reach MorosWin
- Live chat
- 24/7, from the menu and the cashier
- Chat languages
- Greek, English, German, Portuguese
- General email
- [email protected]
- Verification and finance
- [email protected]
- Phone
- None
- Complaints
- Free, within 6 months
Finding the Chat on the Greek Site
On the Greek version of MorosWin, the chat sits in the menu as «Ζωντανή Υποστήριξη» (Live Support) and in the cashier as «Ζωντανή Συνομιλία» (Live Chat). Both open the same chat window, which is open around the clock. For anything with attachments, such as screenshots or a statement, email is the better route.
Pick the Right Channel
| Topic | Where to ask | Have this ready |
|---|---|---|
| A game froze mid-round | the chat, before you start another round | game name, time and round ID if shown |
| A bonus or free spins are missing | live chat | offer name, deposit amount and time |
| Money in or out | chat, or email [email protected] | amount, method, date and a screenshot |
| Verification documents | [email protected] or live chat | the email or username on your account |
| A limit, a break or self-exclusion | chat, or email [email protected] | the tool and the period you want |
| Personal data or promotional emails | [email protected] | what you would like changed |
We never ask for your password. Not in the chat, not by email, not by phone. If a message asks for it, do not reply, tell MorosWin support and turn on two-factor authentication in your security settings.
How a MorosWin Complaint Moves Forward
- Start with support. Use the chat or email, free of charge, within six months of the event.
- Make it formal. If the first answer does not solve it, send your full name, registered email or username, your address, the dates, the transaction, bet or game reference, what went wrong, the outcome you want and any evidence.
- Wait for our decision. Responsible gaming complaints are acknowledged within 2 business days and resolved within 5, extendable to two weeks where necessary. Other complaints are acknowledged within 7 days and decided within 4 weeks, which can stretch to 8 in exceptional cases.
- Turn to CADRE. Still not settled? CADRE, an independent dispute service, looks at the case free of charge whatever the result, and we and you are both bound by its ruling. Your right to go to court remains.
The Tobique Gaming Commission does not mediate individual player disputes, which is why CADRE is the outside step. We keep complaint records for at least five years. If your worry is your own play rather than a decision of ours, our responsible gaming page points you to help in Greece.